you to be this way. You recognize that you are a very special, genuine soul on this earth. No longer will you try to copy the actions of others. You won’t need to imitate. You will be: yourself, effective, accountable. Yes! You will be all these things and more when you begin from a center of authenticity! Authenticity improves productivity and personal fulfillment in your daily work. It diminishes feelings of hopelessness and reduces tardiness and absenteeism. These positives, and those mentioned before, are attained through authenticity because when you are true to yourself, you can rely on our autonomy in your choices, weighed carefully with your values and principles. As you respond to others, they mirror that responsiveness to
Cheap NFL jerseys you it’s catching! Authenticity yields a confidence that allows your creativity to flow and the innovation in you is unleashed. When combined with a personal plan of action and choices made from accountability, authenticity propels us along toward our vision
recovery (Liao, 2007). When a service employee apologizes to a customer, she conveys politeness, courtesy, concern, effort, and empathy and this goes a long way (Smith, Bolton, Wagner, 1999). Consider the following research: Gallup research has shown that a genuine apology can actually strengthen a customer’s emotional bond to a company, leaving him or her more emotionally connected than customers who never experienced a problem (Fleming Asplund, 2007). Research by TARP has shown that when an apology is perceived as genuine, customer satisfaction increases 10 15%. A revolutionary program appropriately called Sorry Works! encourages doctors and hospitals to apologize quickly when mishaps occur and to offer a fair settlement upfront to families and their attorneys.
Cheap NFL jerseys One of the first hospitals to implement Sorry Works was The University of Michigan Hospital. The results have been astonishing. The University of Michigan Hospital has cut lawsuits in half, reduced litigation expenses by two thirds